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Order & Dispatch
IT'S EASY TO ORDER At African Butterfly Hair Combs, we believe in creating satisfied customers. This is why we want to give you options when it comes to ordering. As a result, you can choose which method best suits you. When you order from the African Butterfly Hair Combs website, we do not expect you to "open and account". You simply shop and checkout. No more accounts or passwords to remember. You just fill your shopping basket, fill in your address, and select your payment method. Using your card is safe and we use the same encription levels as your bank. All cards are accepted via paypal where you do not have to have an account although it is recommended for your safety. INTERNATIONAL ORDERS - International orders include all orders from outside of South Africa. USA, Australia and New Zealand customers, we are considering having agents in your countries in the future. At present we are searching for suitable, reliable and trustworthy candidates to handle these orders. PLACING YOUR ORDER - Once you have made your choice as to which items you would like to purchase, you can either: 1. You can fill your shopping basket and on checkout you will be taken to the payments page where you will be given two options depending on your method of payment. You will choose to pay by PayPal. You are then given the option to login to your account where you can then make your payment. 2. Pay by PayPal with out using the shopping basket. Please download and complete our easy to fill in order form. Send your completed order form via post, fax or email. We will then send you confirmation that we have received your order. You will also receive an invoice giving you payment details and a link to the PayPal payment page. Please note that you must have a PayPal account to use this option as you will need to login to make your payment. IF YOU WISH TO PAY VIA OTHER METHODS 1. You can fill your shopping basket and on checkout and completing your details and address, you will be taken to the payments page where you will be given two options depending on your method of payment. Choose the second option which is Email. 2. If you do not wish to use the shopping basket, please download and complete our easy to fill in order form. Send your order to us via post, fax or email. We will then send you confirmation that we have received your order. You will also receive an invoice giving you payment details (see payment options below). You have the following options in which to pay -
IF YOU ARE STILL UNCERTAIN AND WOULD LIKE TO PLACE AN ORDER - please contact us either via email or telephone. We are more than happy to assist you. PLEASE NOTE - due to the fact that the majority of our products are hand created and made to order, we require our customers to make a deposit of 50% of the cost of their order before we will begin work on any order. We will then request the final 50% to paid once the order has been complete and before the order is dispatched. CONTACT DETAILS FOR INTERNATIONAL CUSTOMERS - By email - you can email your order to The International Sales Team Here!. By Fax - your completed order form can be faxed to us at +44 (0) 870 471 3922 By Phone - 08704797201 (within the UK) +44 8704797201 (for those calling from outside of the UK). By Post - your completed order form can be posted to us at: African Butterfly Hair Combs, DISPATCH & DELIVERY OF ORDERS - POSTAGE & HANDLING FEES - All shipments are subject to postage and handling fees. Duties and value-added taxes may be required in your home country and are the responsibility of the customer. Standard airmail cannot be guaranteed by Talanha and will not be liable for refunding of shipping and / or product charges in the event that your package is not delivered. To enable tracking please ensure you select 'Registered + Insured' in the shipping section of the checkout process. MERCHANDISE AVAILABILITY - Please allow six to eight weeks for your Linen order to be fulfilled. In the case of the clips, this time can be reduced to 7 days to 2 weeks. Each item is especially designed for you and then hand stitched, painted or beaded. Should an item be unavailable or a delay in regular shipment anticipated, you will be advised at the time of your order. If you have only paid 50% (in the case of Linen) of the cost of your order, your final payment will not be requested until time of shipment. Only once we have received the final payment will we dispatch your order. You are required to pay 100% for clips when you place your order. YOUR SATISFACTION GUARANTEED - We want you to enjoy every purchase. If you are not fully satisfied with your selection, please return it for an exchange. EXCHANGES - For an exchange, please contact us for a returns number and the reason why you wish to exchange your order or part of your order. We will then email you a returns form to print out and fill in. Include the completed form in the package with the goods you wish to exchange. Send the package to the address indicated on this page or on your invoice. Shipping and handling charges are not refundable. When exchanging a gift, please provide us with the name and address of the gift-giver. HOW WE DELIVER STANDARD AIRMAIL DELIVERY - We deliver your purchases via standard airmail through the South African Post Office. Although this is by far the cheapest option, it is always preferable for you to register and insure your package. Please ensure you select 'Registered + Insured' in the checkout process. Airmail and postage cannot be guaranteed by this company and will not be liable for any refunding of shipping, handling and packaging or product charges in the event that your package is not delivered. Your order could take between seven working days and five weeks depending on customs / tax / revenue procedures of your country. These are beyond the control of this company. EXPRESS DELIVERY - If you need your order urgently, we can offer you express delivery using South African Speed services or other courier services such as DHL, FEDEX, UPS or POSTNET. A street address will be required for this option. Additional charges and rates will be billed to the customer. Should you wish to use this option, please contact us prior to purchase and we will give you a quote on the cheapest option we can source at the time. Please note that this option often works out to be prohibitively expensive for many of our customers. PACKAGING AND HANDLING - All packaging and handling costs are included in the cost of your postage. |
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